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  • We are looking for a(n)

    Contact Operations Coordinator *

    City: Frankfurt am Main, Germany


    • Supporting product incidents for Nintendo of Europe’s Consumer Service and Distributors

    • Cooperating globally with Nintendo Japan, Nintendo of America and Nintendo Australia

    • Analysing data and developing preventive actions

    • Responsibility for field operations such as audit and quality control

    • Preparing training documents for Nintendo of Europe’s Consumer Service

    • Supporting website update and maintenance

    • Maintaining user rights and licences

    • Contact person for internal departments in the areas of:
      • E-commerce
      • Refunding
      • Digital Services


    • University degree in a related field and / or several years of experience in Operation Control or Consumer Service

    • Very good English skills

    • Other European or Japanese language skills would be a plus

    • Very good MS Office skills

    • In-depth knowledge of Nintendo products and services as well as the gaming industry in general

    • Service oriented and solution oriented approach to work

    • Ability to easily adapt to changes and strive for results

    • Strong analytical thinking

    • Excellent communication skills

    Are you interested? We look forward to receiving your application, including your earliest possible starting date and salary expectation.

    Level up!

    Thanks to our products Nintendo Switch and Nintendo 3DS, we are one of the leading manufacturers of video games and consoles in the field of Interactive Entertainment. Our intention is to reach everyone with our products – regardless of age, gender or experience with games. A strong and motivated team, superior quality, new concepts, the creative development and implementation of game ideas, combined with a sophisticated sales strategy, enable us to constantly surprise you with new and innovative products.

    * With this job advertisement, we would like to encourage people of all genders to apply. Therefore, we refrain from explicitly mentioning any gender. Our company is opposed to gender-based discrimination, as well as discrimination based on other legally protected characteristics.